Hot-line

+8615150208940

FAQ /FAQ

Zhangjiagang Heli Machinery Manufacturing Co.,Ltd is one professional metal pipe processing equipment manufacturer with 16 years experience in China. Our main products are: pipe and tube bending machine, pipe cutting machine, pipe rolling machine, pipe press bending .pipe end forming machine and pipe chamfering machine. Our products are widely used in the fitness equipment, bicycle, automobile industry ,furniture, motorhome window frame and stairway handrail etc......

Pls contact us through:
*  Inquiry module in our website
* E-Mail: zjghelimachinery@hotmail.com
* Phones marked in the website contact page

According to the quantity you ordered and the production difficulty of the product,the lead time is in range of 20 to 90 days, we will further discuss with you to confirm during both communication.

The products could be transported through local port to Shanghai port, then to final destination port allover the world.

Yes, we can use your control systems and print your logo on the machine, OEM is accepted for Hippo.

Rich in overseas transaction experience, we have a full set of documentations, user manuals, assembly guidance all in ENGLISH.
You do not need to have any concern over language issues.

After finalizing the product, we clear up the production line and send you photos and videos for your assurance. In accord with your requests, we can also arrange for our experienced technicians and engineers to offer installation and training services.
Our customer services are also always active to answer any queries if required.

To certify the excellent quality and precision of each component of the machine, we have gathered a diversity of qualified processing equipment and methods. Apart from the functioning of the machine, we also test each component of the machine before assembling it.
Our staff monitors each part with high-end technology and also full production line for almost 12 hours before delivering.

Hippo machines are covered by a 2 year warranty from sale.
This warranty covers all manufacturing faults or defects. It does not cover the malfunctions or failures caused by your incorrect operations. The warranty is valid from the date of installation finish and machine normal working. During this period of warranty, if there is something wrong with the machine, we are responsible to provide project for solving this problem at the soonest, and help customers to restore production as soon as possible.
Also, lifetime maintenance and remote technical assistance can be available. As per our past experience, we do the maintenance by video or by other forms of easy-accessible media instructions and it is not complicated to follow the video instruction for minor repairing. We are fully prepared for any after-sale problems.

Yes, we update the video regularly, you can subscribe our YouTube Channel.

Heli Machinery - YouTube

No.27, Jiangong road, Nanfeng town, Zhangjiagang city, Jiangsu province ,China

It’s a city where top performance high-tech talents & high precision machining supports are more accessible.

On-site pipe bending machine running is available for observation should you book appointments with our sales representatives (zjghelimachinery @hotmail.com) and advise your itinerary at least 10 days before your visit.
We will arrange a pick-up from where you arrive in Shanghai to our factory